The True Role Of A Business Owner

There is a common thing I see in the world of a business owner. Many business owners I have spoken with give the same answer when asked this question. Why did you set up business? The answer I always get? Because I love what I do, so I wanted to get freedom and more money while doing the thing I loved back in my job. 

But did you know there is a really big issue about that answer? Sit tight, and let’s dive into this in a bit more detail. 

The True Role Of A Business Owner

So, what is a business owner?

We are going to start here with an explanation of what a business owner is because it is something that gets very mixed up. And in my opinion is often the common factor that causes the problem we are going to look at in this weeks blog. The Business Owner plays a strategic role and is not engaged in the day-to-day activities of managing the service. Rather, they focus on the big picture. They define the vision and roadmap. They have the knowledge and authority to make strategic decisions and clear the path of political and financial obstacles*. 

And what is a freelancer?

Now we know the definition of a business owner, we are going to dig into what a freelancer is. A freelancer is someone who does particular pieces of work for different organisations, rather than working for a single organisation**. Now think back to the original question of why did you set up a business. Can you see where the un-alignment is coming from here? 

So, what is the problem in the common answer?

As you can see from the definitions above, there is a huge difference between running a business and going freelance. ‘You see the answer of because I love what I do, so I wanted to get freedom and more money while doing the thing I loved back in my job’. This answer to me would suggest you want to be freelance and not a business owner. 

Some may say, but what is the problem with doing freelance as a business owner, and of course, you can title yourself how you wish, however, you do need to be aware of the downfalls of doing this which I dig into below. 

  • Lack structure

You see, with a business owner you are setting your business up to have a team, and therefore the structure will be very different to that of a freelancer. A freelancer will be much more set up as an individual, and may hire someone to help them with some admin work for their business. A business owner will hire people for the client delivery, sales, marketing….

  • Mixed strategy

The strategy of a business owner is very different to a freelancer. A business owners strategy will be much more comprehensive, and need to look at ROI in a different way because they are driving the business, not delivering in the business. While freelancers look for help on strategies that are more basic, and be looking at the delivery aspect of getting the job done. This is where their focus will be the majority of the time. 

  • Cost aspect

So, when you are freelance and looking at business owners, the numbers become very different! Business owners revenue will be much higher than that of a freelancer, however, a business owners expenditure is much higher. A freelancer, is more around earning the money you need (accounting for when things get quiet!), with minimal expenditure. The problem with this usually comes when a freelancer is looking at a business owner for mentorship. There is a huge misalignment here, and it can often confuse the freelancer, and make them start aiming for numbers that are way above the capabilities of one person delivering. 

  • Now the business model

A business owner will have multiple offerings that deliver an outcome, they have a team delivering the results. However, with a freelancer it becomes much simpler. A freelancer is there delivering the outcome for a business owner. They are very much implementers, and usually they are hired for an organisation and tend to be more of a long term team member that is embedded into the business processes, policies etc. 

  • Personalities

Something that is very important is to look at your personality to establish which avenue you want to pursue with freelancer and business owner. Business owners are big thinkers, they innovate, they generate ideas, they see gaps….They are visionary, and happy to not implement. Freelancers on the other hand are implementers at their core. They do not want to dream up ideas, they like to get on with the tasks at hand, and continue to develop themselves in their role. They have no inclination of wanting to be a visionary and just want a job with more flexibility.

Of course there is more I can cover here, but for me, it is important to factor these two roles in and show the differences between them. Over the years it has become a bit of a blurred view on both of these roles and where they stand in the business world. This in turn has lead to more business failures, along with burnout in my opinion. 

 

*Source: Stanford  
**Source: Cambridge

 

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Don't forget: I am gifting FREE 2 week bootcamp spaces to a handful of service based business owners that are looking to delegate in the next 12 months, but want zero stress in the process.

You're perfect for this if you have a service based business that is growing and you're future planning creating your delegateable business™ and know you don't want to suffer the common headaches many others do from lack of preparation. OR you currently delegate but need to add to/restructure your team but cannot face the carnage you have had previously and you are determind to make sure this time it is different!

If this is you, pop me a DM with the word 'BOOTCAMP' and I will share the juice deets.

 

Hear what my incredible clients have to say...

Jo Oogarah – Jo Oogarah Coaching
"I have just completed the Simple Systems to Scale Group Programme and I wanted to share how amazing it has been for my business. As someone who is not naturally organised and hates anything filing etc, I was a bit wary of starting the course, especially at the start of my business journey, but it has been so useful. I now can find things easily which saves me so much time onboarding clients and keeping track of who I have spoken to. For the first time I have a proper system for all the functions of my business. I would thoroughly recommend taking this course to really start to see what is going on in your business and managing it so much more effectively in the day to day. Thanks so much Charlotte!"
CVA Associates
5
2021-11-03T20:52:54+00:00
As someone who is not naturally organised and hates anything filing etc, I was a bit wary of starting the course, especially at the start of my business journey, but it has been so useful.
Katie Carswell – Katie Carswell Coaching
"Charlotte and her team are amazing. I challenge you to find anyone as dedicated to your and your businesses success as Charlotte is. She consistently goes the extra mile, nothing is too much trouble, she really knows her stuff and has made my life so much easier, in so many ways. She really is a diamond find and I would recommend her to anyone who is looking to make their business more streamlined and simpler. Plus she is one of the loveliest people you will ever meet."
CVA Associates
5
2021-11-03T20:54:09+00:00
I challenge you to find anyone as dedicated to your and your businesses success as Charlotte is.
Sarah Street – Street & Co
"Charlotte has been a great support to our business, managing numerous support services from daily admin, organising Dropbox and IT, to HR services and organising team events. We have always felt Charlotte was one of the team, even if she wasn't sitting next to us every day. I highly recommend Charlotte's skills in supporting any small business."
CVA Associates
5
2020-04-18T14:32:07+01:00
"Charlotte has been a great support to our business, managing numerous support services from daily admin, organising Dropbox and IT, to HR services and organising team events. We have always felt Charlotte was one of the team, even if she wasn't sitting next to us every day. I highly recommend Charlotte's skills in supporting any small business."
Tara Barton – Birch & Wilde
"Virtual Assistant & Online Business Management Services - Charlotte and her team are fantastic and I would now be lost without them. Highly professional, super knowledgeable, full of ideas and ways to solve problems, positive and extremely efficient and organised. I can't hesitate to recommend CVA Associates."
CVA Associates
5
2020-09-07T12:00:18+01:00
Highly professional, super knowledgeable, full of ideas and ways to solve problems, positive and extremely efficient and organised.
Jill Pringle – Brand Symphony Marketing
"I'm so glad I found Charlotte and her business CVA Associates. Charlotte is so friendly, client focused and organised in the way she runs her business, and matches clients like me with our exec assistants. If you're a business owner and need a bit of support to take away all the small, fiddly, technical tasks each week, or need help with a particular project, then the range of people and skills Charlotte can access is amazing. I got support setting up all of my GDPR processes, my CRM and Email Automations, project managing my website rebuild and then ongoing admin and marketing tasks. What's best about Charlotte is she matched me perfectly with my EA Gill, and also stays in touch regularly to make sure things are working well. A real pleasure to work with."
CVA Associates
5
2020-07-24T17:05:32+01:00
"If you're a business owner and need a bit of support to take away all the small, fiddly, technical tasks each week, or need help with a particular project, then the range of people and skills Charlotte can access is amazing."
Rose Cox – Certified Human Potential Coach, Advanced Rapid Transformational Therapist and Clinical Hypnotherapist
"I recently had an online session with Charlotte where she walked me through her business hub set up in ClickUp. It was super useful and I came away with great strategies to implement for my own business in helping me keep everything systematised and on track, both with my goals, my overall business planning and right down to my project planning and daily task management.

I highly recommend working with Charlotte if you need someone to show you the most structured and easy to implement way to keep track of everything related to your business."
CVA Associates
5
2022-07-25T13:59:00+01:00
"I highly recommend working with Charlotte if you need someone to show you the most structured and easy to implement way to keep track of everything related to your business."
Nick Myers – Owner, Loveable
"Charlotte does so much more than keep me organised and ensure Loveable keeps its various plates spinning. She brings ideas and a point of view to the table. She’s passionate, resourceful, ever learning and such an asset I really didn’t want to make this recommendation public in case she gets too busy to continue helping me!"
CVA Associates
5
2018-12-31T19:50:29+00:00
"Charlotte does so much more than keep me organised and ensure Loveable keeps its various plates spinning. She brings ideas and a point of view to the table. She’s passionate, resourceful, ever learning and such an asset I really didn’t want to make this recommendation public in case she gets too busy to continue helping me!"
Tara Burgin – Owner, Active Early Years
"Charlotte is an amazing VA she is currently the P.A to Active Early Years and does a fantastic job she is always willing to help, highly organised, efficient no task too big and is very knowledgeable in her expertise always delivering at a high standard. If you want more time back in your business then Charlotte really is the answer."
CVA Associates
5
2018-12-31T19:51:27+00:00
"Charlotte is an amazing VA she is currently the P.A to Active Early Years and does a fantastic job she is always willing to help, highly organised, efficient no task too big and is very knowledgeable in her expertise always delivering at a high standard. If you want more time back in your business then Charlotte really is the answer."
Helen Cox – Owner, Helen Cox Marketing
"I would highly recommend working with Charlotte. As a busy marketing consultant, I often didn’t have time to do my own marketing. I’ve used Charlotte to help with my social media, email marketing, proofreading and inbox management and she is so efficient – it makes my life so much easier. What I liked about Charlotte is that she has a background in corporate as a PA so she knows how to run everything, she’s friendly, approachable and nothing is too much effort!"
CVA Associates
5
2018-12-31T19:52:27+00:00
"I would highly recommend working with Charlotte. As a busy marketing consultant, I often didn’t have time to do my own marketing. I’ve used Charlotte to help with my social media, email marketing, proofreading and inbox management and she is so efficient – it makes my life so much easier. What I liked about Charlotte is that she has a background in corporate as a PA so she knows how to run everything, she’s friendly, approachable and nothing is too much effort!"
Anonymous – Nature of business
"I just wanted to let you know that already your admin support has made such a difference to me, staff members and clients. Smashing work Charlotte."
CVA Associates
5
2018-12-31T19:54:35+00:00
"I just wanted to let you know that already your admin support has made such a difference to me, staff members and clients. Smashing work Charlotte."
Denise Todd – Head of Operations, Delivery Associates
"Charlotte did a brilliant job for us, helping with some rebranding work that needed to be done on a tight timescale. She understood straight away the requirement and just got on with it, which was what was needed! She supported on extensive word and ppt docs. A pleasure to deal with Charlotte and we will definitely be in touch for future support!"
CVA Associates
5
2018-12-31T19:55:25+00:00
"Charlotte did a brilliant job for us, helping with some rebranding work that needed to be done on a tight timescale. She understood straight away the requirement and just got on with it, which was what was needed! She supported on extensive word and ppt docs. A pleasure to deal with Charlotte and we will definitely be in touch for future support!"
Marc Goatcher – Head of, Lex Autolease & Black Horse finance
"Charlotte is a dedicated and committed p.a. and assistant. She has a fantastic work ethic and was able to adapt to the needs of the stakeholder.
She has an ability to cut through and get to the issue and solution at pace. I am sure she will be an asset to anyone that she supports."
CVA Associates
5
2018-12-31T19:56:49+00:00
"Charlotte is a dedicated and committed p.a. and assistant. She has a fantastic work ethic and was able to adapt to the needs of the stakeholder. She has an ability to cut through and get to the issue and solution at pace. I am sure she will be an asset to anyone that she supports."
Stuart Beaver – Partnership Director, Lloyds Bank
"Charlotte is a proactive, hardworking and committed PA. Highly dependable in delivery and all round, great to work with."
CVA Associates
5
2018-12-31T19:57:45+00:00
"Charlotte is a proactive, hardworking and committed PA. Highly dependable in delivery and all round, great to work with."
Robert Longhurst – Owner, Advanced Vision Care
"I cannot recommend Charlotte enough as a PA. She is ruthlessly professional and works quickly yet diligently. I trust her completely and she frees up so much of my time, I can honestly say my business is better because of her."
CVA Associates
5
2018-12-31T19:58:54+00:00
"I cannot recommend Charlotte enough as a PA. She is ruthlessly professional and works quickly yet diligently. I trust her completely and she frees up so much of my time, I can honestly say my business is better because of her."
David Patterson – Partner, Optima
"Charlotte is a conscientious, diligent and hard working person who is committed to performing her role and duties to an extremely high quality. She is very punctual, is always willing to go the extra mile and is extremely dedicated and supportive."
CVA Associates
5
2018-12-31T19:59:51+00:00
"Charlotte is a conscientious, diligent and hard working person who is committed to performing her role and duties to an extremely high quality. She is very punctual, is always willing to go the extra mile and is extremely dedicated and supportive."
Olivia Longson – Marketing Manager, Lloyds Bank
"Charlotte is an absolute pleasure to work with at Lloyds Bank. Nothing is ever too much trouble for her and she frequently goes above and beyond to ensure she can help. Incredibly organised and driven, charlotte has successfully managed a number of senior stakeholder’s diaries. If you want a organised, passionate & personable assistant Charlotte is your lady!"
CVA Associates
5
2018-12-31T20:00:39+00:00
"Charlotte is an absolute pleasure to work with at Lloyds Bank. Nothing is ever too much trouble for her and she frequently goes above and beyond to ensure she can help. Incredibly organised and driven, charlotte has successfully managed a number of senior stakeholder’s diaries. If you want a organised, passionate & personable assistant Charlotte is your lady!"
Deborah Neville – Senior Marketing Manager, Lloyds Bank
"Charlotte is one of the best assistants I have worked with, nothing is ever too much trouble, but she runs a tight ship and is very efficient. If it needs doing she knows how to get it done, organising large team events, meetings etc. What I have always loved about Charlotte is her ‘can do’ attitude which has stood her in good stead in her roles. I truly believe Charlotte is an asset to any company or individual that needs her fantastic skills"
CVA Associates
5
2018-12-31T20:01:26+00:00
"Charlotte is one of the best assistants I have worked with, nothing is ever too much trouble, but she runs a tight ship and is very efficient. If it needs doing she knows how to get it done, organising large team events, meetings etc. What I have always loved about Charlotte is her ‘can do’ attitude which has stood her in good stead in her roles. I truly believe Charlotte is an asset to any company or individual that needs her fantastic skills"
Helen Cox – Owner, Helen Cox Marketing
"It was so nice to be able to have a proper break and with bringing my fantastic VA onboard she managed my emails like a pro so that I could get right back into the swing of things with no worry."
CVA Associates
5
2018-12-31T19:53:29+00:00
"It was so nice to be able to have a proper break and with bringing my fantastic VA onboard she managed my emails like a pro so that I could get right back into the swing of things with no worry."
5
18
CVA Associates
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